1st Party Collector

GB Collects LLC is a well-established business-to-business debt collection agency with over 20 years of industry experience.
We take pride in our commitment to excellence and have been recognized as multiple-year winners of Philadelphia's Best Places To Work and InsideARM Magazine.
Our dedicated team is at the forefront of providing exceptional debt collection services while fostering a positive and rewarding work environment.
*Job Description:* As a 1st Party Customer Service Representative at GB Collects LLC, you will play a crucial role in maintaining and enhancing our client relationships.
This position involves direct communication with clients, providing support, and ensuring a seamless customer experience, with a primary focus on debt collection and account resolutions.
As a part of our award-winning team, you will contribute to our reputation for excellence in the debt collection industry.
*Responsibilities:* * Conduct 80-100 calls per day to clients, maintaining a professional and courteous communication style.
* Facilitate debt collection and account resolution processes, ensuring compliance with industry regulations and best practices.
* Provide exceptional customer service and support during the debt collection and resolution processes.
* Collaborate with internal teams to address client inquiries and concerns promptly.
* Maintain accurate and detailed records of client interactions, transactions, debt collection efforts, and resolutions.
* Stay informed about industry regulations and best practices to ensure compliance.
* Work closely with other team members to achieve collective goals and objectives.
* Contribute to a positive and collaborative work environment.
*Qualifications:* * Previous experience in customer service or a related field is preferred.
* Strong communication and interpersonal skills.
* Ability to handle challenging situations with professionalism and empathy.
* Detail-oriented with excellent organizational skills.
* Familiarity with debt collection practices and regulations is a plus.
* Proficient in using relevant computer software and systems.
* Ability to work independently and as part of a team.
Join our team at GB Collects LLC and be a part of a company that values its employees and is committed to maintaining a high standard of excellence in the debt collection industry.
Apply today and contribute to our continued success as a trusted partner in the business community.
Job Type: Full-time Weekly day range: * Monday to Friday * No weekends Work setting: * Office Work Location: In person