Collections Specialist

Collections Specialist Key Responsibilities · The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
· Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
· Accountable for reducing delinquency for assigned accounts.
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
· Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
· Establish and maintain effective and cooperative working relationships with dealers and sales.
Essential Functions · Weekly and monthly reporting to direct supervisor · Monthly Delinquency notices · Processing monthly credit memos and the appropriate reporting · High volume phone calls to assigned delinquent customers · Manage customers on the shutdown report · Reconcile customer disputes as they pertain to payment of outstanding balances that are due · Provide excellent & considerate customer service to dealers and sales · Internal and External customer interface · Participate in team planning meetings · Meet defined department goals and activity metrics Required Skills · 3-5 years High Volume corporate Collections experience.
· Knowledge of Billing and Collections procedures · Accounts Receivable knowledge/experience a plus · Strong attention to detail, goal oriented · Experience with QuickBooks a plus · Commitment to excellent customer service · Excellent written and verbal communication abilities · Ability to prioritize and manage multiple responsibilities Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).
PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.